E-Government

E-government: The use of information technology and e-commerce to provide access to government information and delivery of public services to citizens and business partners.

The Electronic Government initiative was launched to lead the country into the Information Age. It will improve how the government operates internally, as well as how it delivers services to the people of Malaysia. It seeks to improve the convenience, accessibility and quality of interactions with citizens and businesses. At the same time, it will improve information flows and processes within government to improve the speed and quality of policy development, coordination and enforcement.

There are four types of e-government services which consist of Government-to-Citizen (G2C), Government-to-business (G2B), Government-to-Employee (G2E), and Government-to-Government (G2G).

IMPLEMENTATION STATUS OF E-GOVERNMENT PROJECT IN MALAYSIA

Generic Office Environment (GOE) – the aim of GOE is to introduce a fully integrated, distributed and scalable office environment that leverages use of multimedia information technology.

Electronic Procurement (eP) Project – the aim is to re-engineer, automate and transform current procurement system.

Human Resource Management Information System (HRMIS) – it provide single interface for government employees to perform human resource functions effectively and efficiently.

Project Monitoring System (PMS) – it create a mechanism to monitor project implementation throughout various government agencies and statutory bodies.

Electronic Services Directory (eServices) – it is a pilot project that allows citizens to engage in transactions with government and utilities payments.

Electronic Labor Exchange (ELX) – it improves the mobilization of human resources and optimizes work force utilization through systematic matching of job seekers to job vacancies.

E-Syariah – to improve the quality of service in Syariah.

Other Applications – online tax

CITIZENS ADOPTION

The public sector is facing with three categories of challenges in adopting eGovernment

Operation

- Government reform
- Improve efficiency and effectiveness
- Adoption of technology
- Automating government
- Readiness of the citizens
- Infrastructure development
- Accessibility
- Digital divide

Policy Making

- Policy changes
- Responsible body
- National vs State
- Security
- Transparency
- Privacy

Regulatory

- To keep up with technology
- To standardize regulatory framework